Moving from paper-based processes to integrated digital public services saves time, improves data quality, and enhances efficiency. This workshop will guide participants through planning digital services using real-world examples, comparing AS-IS and TO-BE situations to highlight key transformation steps. Through interactive exercises, participants will explore how to streamline processes and implement a step-by-step approach to success. Governments and donors will gain practical insights into making digital integration work independently while leveraging proven expertise.
