Ambassador Isaac John Ochieng is a Kenyan public servant and the Director General of eCitizen Services – Kenya. He leads the eCitizen platform, a transformative digital initiative by the Government of Kenya that centralizes and streamlines government services delivery for both Kenyan citizens and foreigners, who either comes, or lives and works in Kenya. Under his leadership, eCitizen enhances efficiency, transparency, and convenience, offering a single online portal for seamless access to government services. With extensive expertise in e-governance and public sector innovation, he drives digital transformation to improve service accessibility and citizen engagement. His strategic vision aligns with Kenya’s ambition to build a digitally empowered public service ecosystem. As a seasoned diplomat and leader, Ambassador Ochieng fosters collaboration with global partners to benchmark best practices in digital governance, interoperability, and cybersecurity. His participation in international forums, including Estonia’s E-Governance Conference, underscores his commitment to knowledge sharing and capacity building. His insights into human-centric service design and digital infrastructure development position me as a key contributor to advancing e-governance solutions in Kenya and beyond.