Workshop “Overcoming interoperability bottlenecks: lessons from Latin America”
Cross-border data exchange promises economic and administrative benefits, yet many countries face persistent barriers to implementation. This session will explore key lessons from recent interoperability pilots conducted in Latin America under the EU-LAC Digital Alliance. Experts will discuss identified bottlenecks and practical strategies to overcome them. Participants will gain insights into real-world challenges and solutions […]
Workshop “Cybersecurity policy needs CSO voices: securing a seat at the table”
Civil society organisations (CSOs) are crucial in shaping cybersecurity policies that impact economies and societies. This workshop provides practical insights into advocacy and lobbying, influencing decision-making, and engaging stakeholders in regulatory processes. Through discussions and hands-on exercises, participants will develop models to navigate political and regulatory challenges. They will gain skills in policy analysis, stakeholder […]
Workshop “Empowering public service design with AI: smarter services, greater impact”
AI can enhance public service efficiency while keeping services citizen-centric. This hands-on workshop explores how AI streamlines workflows, allowing professionals to focus on value-driven tasks. Through interactive exercises and real-world case studies, participants will learn to integrate AI into service design effectively and will leave with practical insights and tools for leveraging AI to improve digital services […]
Workshop “From paper to digital: planning integrated public services”
Moving from paper-based processes to integrated digital public services saves time, improves data quality, and enhances efficiency. This workshop will guide participants through planning digital services using real-world examples, comparing AS-IS and TO-BE situations to highlight key transformation steps. Through interactive exercises, participants will explore how to streamline processes and implement a step-by-step approach to […]
Workshop “From analysis to action: GovStack as the DPI implementation framework for better public e-services”
Effective digital transformation requires more than just technology—it needs structured, proven methodological frameworks that drive real impact, such as Digital Public Infrastructure (DPI). This session examines and illustrates how GovStack framework helps governments build human-centric e-services, using Kenya’s recent experience. Through examples and interactive discussion, workshop participants will explore GovStack’s modular, interoperable Building Blocks such […]